Shipping Protection & Tipping Policy

At our store, customer satisfaction and order flexibility are our top priorities. To customize your checkout process, we offer optional add-on services.

1. Fully Voluntary Services Please note that options like Shipping Protection and Tips are entirely voluntary. These are never mandatory charges and will only be included if you explicitly opt in during checkout.

  • Shipping Protection: Optional coverage designed to protect your package against loss, damage, or theft while in transit.

  • Tipping: A voluntary way to show appreciation for our fulfillment and customer care teams.

2. Shipping Protection Details By selecting Shipping Protection, your order is covered against various shipping issues. For complete coverage terms, limitations, and exclusions, please review our official policy page on our store website.

3. Change of Mind & Refund Policy Your satisfaction matters to us. If you accidentally added Shipping Protection or a Tip—or simply changed your mind—we will issue a full, prompt refund for those specific add-on amounts with no questions asked.

Refund requests for these fees are processed immediately upon request, even if your shipment is already on its way.

4. How to Contact Us To request a refund for these voluntary add-ons or for any order-related questions, please get in touch with our support team using the contact details below:

  • Call or Text/SMS: (213) 928-6510

  • Email: support@daillconcept.com

Our customer support team is ready to assist you quickly to ensure a seamless shopping experience.